Last updated: March 18, 2026
IMPORTANT: All countertops are custom-fabricated to your specifications. Orders cannot be cancelled or refunded once fabrication has begun. Please read the Refund Policy (Section 6) and Custom Products (Section 5) sections carefully before placing an order.
Capitalized terms have the meanings defined in this section and apply consistently throughout these Terms, whether singular or plural.
By accessing or using the Service, You agree to be bound by these Terms of Service and Our Privacy Policy. If You disagree with any part of these Terms, You may not use the Service.
You represent that You are at least 18 years of age. The Company does not knowingly permit use of the Service by persons under 18.
Our Privacy Policy, available at solidsurfacecountertopsny.com/privacy-policy, describes how We collect, use, and protect Your personal information. Please read it carefully before using the Service.
When You create an account, You must provide accurate, complete, and current information. Failure to do so constitutes a breach of these Terms and may result in immediate account termination.
You are responsible for maintaining the confidentiality of Your password and for all activities that occur under Your account. You agree not to disclose Your password to any third party and to notify Us immediately of any unauthorized use or security breach.
You may not use a username that impersonates another person, infringes any trademark or proprietary right, or is offensive, vulgar, or obscene.
All prices are displayed in US dollars and are subject to applicable New York State and local sales tax. Prices are subject to change without notice, but confirmed orders will not be affected by price changes.
By placing an order, You are making an offer to purchase. An order is not confirmed until You receive a written Order Confirmation email from Us. We reserve the right to accept or decline any order at Our sole discretion.
Full payment is required at the time of order placement unless You hold an approved trade account. See Section 12 (Trade Accounts) for trade account payment terms.
All countertops sold through the Service are custom-fabricated to Your confirmed specifications. Because of the bespoke nature of our products, the following conditions apply:
IMPORTANT: You are solely responsible for the accuracy of all measurements, dimensions, and specifications You provide. We fabricate strictly to the measurements submitted with Your order. The Company is not liable for countertops that do not fit due to inaccurate customer-provided measurements. If You are unsure about measuring, We strongly recommend hiring a qualified professional to take measurements before placing Your order.
IMPORTANT NOTICE REGARDING COLOR: Natural variations in color, pattern, veining, and texture are inherent characteristics of Corian® solid surface material and are not considered defects. Additionally, colors displayed on your screen may differ from actual product colors due to monitor calibration, screen settings, and ambient lighting conditions. We strongly recommend requesting a physical sample before placing your order if color accuracy is critical to your project.
CANCELLATION CUTOFF: You may cancel your order and receive a full refund at any time before fabrication begins. Once fabrication has begun, orders cannot be cancelled, modified, or refunded under any circumstances.
After placing an order, You may request changes or corrections within the following windows:
To request a change or cancellation, contact Us at info@nshorewoodworks.com with Your order number as soon as possible.
If Your order arrives with a fabrication defect or does not match Your confirmed specifications, You must notify Us within 7 days of delivery. See Section 9 (Warranty and Defects) for full details.
If You believe a charge is incorrect, You agree to contact Us at info@nshorewoodworks.com before initiating a chargeback or payment dispute with Your bank or credit card provider. We will work with You in good faith to resolve billing issues promptly.
Initiating a chargeback for a valid, confirmed order where fabrication has begun or delivery has been completed may result in suspension of Your account, referral to a collections agency, and recovery of all associated costs, including chargeback fees and reasonable legal expenses.
Payment is processed securely through Stripe. By submitting payment, You represent that You are authorized to use the payment method provided and that the billing information You supply is accurate.
Full payment is required at the time of order placement unless You hold an approved trade account. See Section 12 (Trade Accounts) for trade account payment terms.
Delivery is available within our designated service area in New York. Delivery availability and applicable fees are determined based on Your ZIP code at checkout. We will contact You 24 hours before delivery to arrange time and place.
You are responsible for:
Pickup is also available at our facility: 178A Miller Place, Hicksville, NY 11801.
The Company does not provide countertop installation services. Delivery includes placement of the product at the delivery location only. Installation by third parties is the sole responsibility of the customer.
For orders delivered by the Company, risk of loss and damage passes to You upon delivery to the specified address and Your (or Your representative's) acknowledgment of receipt. If damage is observed at the time of delivery, You must note it on the delivery receipt and notify Us within 24 hours.
For orders picked up at our facility, risk of loss and damage passes to You at the time of pickup. You are responsible for providing adequate transportation and securing the product during transit. The Company is not liable for damage that occurs after pickup.
We stand behind the quality of our fabrication work. The Company warrants that all countertops will be free from fabrication defects and will conform to the confirmed Order Confirmation specifications for a period of one (1) year from the date of delivery or pickup ("Warranty Period").
If You discover a fabrication defect or specification discrepancy during the Warranty Period, please contact Us at info@nshorewoodworks.com. You must notify Us within 7 days of discovering the defect.
Upon receipt of a valid warranty claim, We will assess the issue within 10 business days and, at Our sole discretion, repair or replace the defective product at no additional cost to You.
This warranty does not cover:
Corian® solid surface material is a manufactured product with natural characteristics. The following are not defects and are not covered by warranty:
We strongly encourage customers for whom precise color matching is critical to request a physical sample prior to placing an order. Physical samples are the most accurate representation of the actual product.
The Company shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from circumstances beyond Our reasonable control, including but not limited to: natural disasters, severe weather, fire, flood, pandemic or epidemic, government actions or restrictions, labor disputes, material shortages or supplier delays, transportation disruptions, utility failures, or acts of terrorism.
In the event of a force majeure occurrence, We will notify You as soon as reasonably practicable and provide an updated estimated timeline. If a delay exceeds 30 days beyond the original estimated delivery date, You may cancel the affected order and receive a full refund of any amounts paid, less the cost of any materials already purchased on Your behalf that cannot be returned to the supplier.
Approved trade accounts (contractors, healthcare facilities, interior designers, and other qualified businesses) may be eligible for:
Trade account terms are governed by a separate Trade Account Agreement provided upon approval. In the event of a conflict between these Terms and Your Trade Account Agreement, the Trade Account Agreement shall prevail.
Late payments on net-30 accounts are subject to a finance charge of 1.5% per month (equivalent to an Annual Percentage Rate of 18%) and may result in suspension of trade account privileges.
By providing Your email address or mobile phone number during account creation or checkout, You consent to receive transactional communications from Us, including order confirmations, shipping notifications, delivery scheduling, and service updates.
With Your separate consent, We may send You promotional emails or SMS messages about our products, services, and special offers. You may opt out of promotional communications at any time by:
Opting out of marketing communications will not affect Your receipt of transactional messages related to active orders.
Standard message and data rates may apply to SMS communications. Message frequency varies. By consenting to SMS, You confirm that You are the account holder or authorized user of the mobile number provided. For help, reply HELP to any SMS message.
We may photograph completed countertop installations for use in our marketing materials, website, and social media channels. If a Company representative photographs Your installation, We will notify You at the time.
By submitting a review, testimonial, or photograph of your installation to Us (by email, social media tag, or any other means), You grant the Company a non-exclusive, royalty-free, perpetual, worldwide license to use, reproduce, adapt, and display that content in connection with promoting our products and services.
You represent that any content You submit is Your own original work, that You have the right to grant this license, and that such content does not infringe the rights of any third party.
You retain ownership of any content You submit. We will not sell Your submitted content to third parties.
The Service may allow You to post Content. You are solely responsible for the Content You post, including its legality, accuracy, and appropriateness.
By posting Content, You grant Us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, display, and distribute that Content in connection with operating the Service.
You may not post Content that is unlawful, defamatory, obscene, threatening, or otherwise objectionable. Prohibited Content includes, but is not limited to:
We reserve the right to remove any Content that violates these Terms or that We deem objectionable in Our sole discretion.
While We perform regular backups, We do not guarantee against loss or corruption of data. You are responsible for maintaining independent copies of any Content You post.
We respect intellectual property rights. If You believe Content on the Service infringes Your copyright, please submit a written notice to our copyright agent at info@nshorewoodworks.com including:
We will take appropriate action upon receipt, including removal of the challenged content at our discretion.
The Service and all original content, features, and functionality are the exclusive property of the Company and its licensors, protected by copyright, trademark, and other applicable laws. Our trademarks and trade dress may not be used without Our prior written consent.
You assign to the Company all rights in any Feedback You provide. If such assignment is ineffective for any reason, You grant Us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use and exploit that Feedback without restriction.
The Service may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of those sites. We encourage You to review the terms and privacy policies of any third-party sites You visit.
We may terminate or suspend Your Account immediately, without prior notice or liability, for any breach of these Terms or for any other reason at Our sole discretion.
Upon termination, Your right to use the Service ceases immediately. Termination of Your Account does not relieve the Company of its obligation to fulfill any confirmed, paid orders not yet delivered. Such orders will be fulfilled or refunded (if fabrication has not begun) in accordance with these Terms.
Solid Surface Shop is committed to making our website accessible to all users, including those with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
If You experience difficulty accessing any portion of our website or have suggestions for improving accessibility, please contact Us at info@nshorewoodworks.com. We will make reasonable efforts to provide information or assistance in an accessible format upon request.
You agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, and expenses (including reasonable attorneys' fees) arising from Your violation of these Terms or Your use of the Service.
To the maximum extent permitted by applicable law, the Company's total liability to You for any claim arising out of or related to these Terms or the Service shall not exceed the amount You actually paid to the Company for the order giving rise to the claim, or $100 if no purchase was made.
The Company shall not be liable for any special, incidental, indirect, or consequential damages, including but not limited to loss of profits, loss of data, business interruption, project delays, or costs of procuring substitute products, even if advised of the possibility of such damages.
Some jurisdictions do not allow limitations on implied warranties or consequential damages. In such jurisdictions, the above limitations apply to the greatest extent permitted by law.
The Service is provided "AS IS" and "AS AVAILABLE" without warranty of any kind. To the maximum extent permitted by law, the Company expressly disclaims all warranties, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We make no warranty that the Service will be error-free, uninterrupted, or free of harmful components, or that defects will be corrected.
If You have a concern or dispute, You agree to first contact Us at info@nshorewoodworks.com to attempt informal resolution before initiating formal proceedings. Both parties agree to negotiate in good faith for a minimum of 30 days before pursuing arbitration.
If informal resolution fails, any dispute, claim, or controversy arising from or relating to these Terms or the Service shall be resolved exclusively by binding arbitration administered by a mutually agreed-upon arbitrator in Nassau County, New York, under the applicable rules of the American Arbitration Association (AAA). The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Each party shall bear its own costs of arbitration, unless the arbitrator determines otherwise.
YOU AND THE COMPANY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.
Nothing in this section prevents either party from seeking emergency injunctive relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration.
These Terms are governed by the laws of the State of New York, without regard to its conflict of law rules. To the extent any matter proceeds in court notwithstanding the arbitration agreement above, the parties consent to the exclusive jurisdiction of the courts of Nassau County, New York.
If You are a European Union consumer, You retain the benefit of any mandatory consumer protection provisions of the law of Your country of residence.
You represent and warrant that (i) You are not located in a country subject to a United States government embargo or designated as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
If any provision of these Terms is held unenforceable or invalid, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
Failure by either party to enforce any right or obligation under these Terms shall not constitute a waiver of that right or obligation. A waiver of any breach shall not constitute a waiver of any subsequent breach.
We reserve the right to modify these Terms at any time. For material changes, We will provide at least 30 days' notice before the new Terms take effect, either by posting a notice on the Website or by emailing You at the address associated with Your account.
Your continued use of the Service after revised Terms take effect constitutes Your acceptance of those changes. If You do not agree to the revised Terms, please discontinue using the Service.
If You have questions about these Terms of Service, please contact Us:
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